Uber proves 40% cheaper than sydney taxis and more. Consumer group takes 28 trips each with taxis and uberx to test safety, reliability and value, reporting taxis were more expensive nine times out of 10. See where to get a taxi or meet a rideshare car at sydney airport. Compliment a taxi driver and let them know they are providing a good service. All complaints and feedback will be handled equitably, objectively and in an unbiased manner in accordance with the following policies. We regularly audit bsps to ensure that their processes comply with legal requirements. As an owner i can tell you that there are drivers working for the biggest sydney taxi company who have multiple complaints. Information about the driver app, payouts, riderelated issues, etc. A taxi driver in australia was fired after he tried to fake a heart attack to get out of driving a passenger to her desired location. Other complaints such as dangerous driving, assault or theft should be reported to the police and then to the licensing agency. How to complain about a taxi, private hire vehicle or its driver.
I can offer you a clean car, a smooth ride and a friendly chat along the way. If you have any suggestions, compliments or complaints about your driver or your taxi trip. The types of complaints that we may refer to the bsp or owner to resolve include. If the first driver does not commit to the usual price range andor gives you grief about new higher tolls, etc. He was previously a taxi driver on and off for three decades. Transport customer complaints and feedback policy pdf, 179. Customer feedback and complaints handling commercial.
Over 10% of the taxi fleet in nsw is wheelchair accessible. If you require urgent assistance please call 1 500. Making a complaint about a taxi service if you have a problem with a taxi or taxi drivers behaviour, or you believe a vehicle to be unlicensed, report it immediately. Point to point transport feedback feedback about nsw point to point transport including taxis, hire cars, rideshare services, fares and charges, safe travel, secure taxi ranks and accessible travel. Its sort of an odd situation because the nsw government keeps increasing the number of taxis in response to some of these kinds of complaints particularly about latenight taxi availability. Hi im jack, your friendly sydney taxi driver with over 20 years of experience. Sydney airport taxi service taxi sydney at airport to. Upset taxi passengers are often being left voiceless due to the lack of a single mainstreamed reporting mechanism for handling complaints, according to the taxi industry. Salim mehajer charged with assaulting sydney taxi driver. Providing timely, accurate and sufficient information. Taxi drivers who need to assist their passengers to the terminal buildings may. The main cause of customer complaints to the directorate is driver conduct, with the top reasons being unprofessional conduct, driving concerns, fare. Former auburn deputy mayor salim mehajer has been released from a sydney police station after being arrested following an altercation with a.